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Fovo Refund & Withdrawal Policy

Last updated: [DATE]

This policy explains cancellation, withdrawal, refunds, and delivery of Fovo's digital products. Fovo is operated by TAsol Oy.

1. Digital Products

Fovo primarily sells personalized digital products generated using AI-assisted technology. Examples may include:

• CVs;
• cover letters;
• job applications;
• interview preparation;
• document explanations;
• personalized guides; and
• other digital employment or Finland-related products.

2. Right of Withdrawal

Under EU consumer law, consumers generally have a 14-day right of withdrawal from many online purchases.

However, for digital content that is not supplied on a physical medium, the right of withdrawal may be lost when:

1. you expressly request that delivery begin before the 14-day withdrawal period ends; and
2. you acknowledge that you will lose your right of withdrawal once delivery begins.

Where applicable, Fovo will ask you to provide this acknowledgement before immediate delivery begins.

If you do not provide the required acknowledgement, immediate delivery may not be available.

3. Checkout Confirmation

Where applicable, checkout will separately ask you to confirm that:

• you request immediate delivery of the personalized digital product; and
• you understand that you lose your right of withdrawal once delivery begins.

Marketing consent, where offered, will be separate and optional.

4. Defective or Incomplete Products

Loss of the right of withdrawal does not remove your mandatory consumer rights regarding defective or improperly supplied digital content.

If your purchased product:

• was not delivered;
• is materially incomplete;
• contains a significant technical error; or
• otherwise fails to conform to the applicable requirements,

please contact us at [YOUR EMAIL].

Depending on the circumstances and applicable law, we may:

• correct the product;
• provide a replacement;
• reduce the price; or
• provide a refund.

5. AI-Generated Content

Because Fovo uses AI-assisted systems, generated content may contain errors or suggestions that you do not personally prefer.

You are responsible for reviewing your generated CV, application, or other content before using it.

A subjective disagreement with wording or style does not necessarily mean that a digital product is defective. However, if the product contains significant factual errors caused by a technical or processing problem, please contact us so that we can investigate and, where appropriate, correct the issue.

6. Delivery

Digital products are normally delivered electronically after successful payment.

Delivery may occur through the Fovo website, email, account dashboard, download, or another digital method described at checkout.

If you do not receive your purchased product within the stated delivery period, please contact us.

7. Contact

For refund, delivery, or withdrawal questions:

Nothing in this policy limits any mandatory consumer rights available under applicable Finnish or EU law.